Customer Service

My career has necessitated a lot of air travel over the years and during that time I only flew one Read more...

It was FDR who said to the American public in our darkest days, March 4, 1933, “all we have to fear Read more...

Everyone is trying to figure out what that is going to be as we prepare to tiptoe back into the Read more...

As I sit in my home hunkered down against the virus, I can’t help thinking about different ways we can Read more...

We throw a lot of words around when we get into a discussion of Customer Retention. Words like loyalty, rewards, Read more...

I’m reading a book called the Everything Store. It’s about how Amazon started and I recommend it highly. The idea Read more...

Over the years there has been a slow evolution of how we do business in the Automobile Industry.  Essentially, not Read more...

Is it even possible for customer to get more and not pay less? I’m not talking about the services most Read more...

I find it fascinating that everyone in the automobile business doesn’t use a rewards card to thank their customers for Read more...