Customer Service

I find it fascinating that everyone in the automobile business doesn’t use a rewards card to thank their customers for Read more...

Retention is great for every business, and no one has better retention than the National Football League. Teams like the Read more...

Every automotive dealer believes that they run the best operation and do everything a little better than their competition.  Is Read more...

I read an article recently in USA TODAY under the heading “ Expect some freebie love when buying a new Read more...

An expectation is something we think about but maybe we unconsciously take for granted in establishing our dealership’s culture, or Read more...

Back in January, 2015, I was conducting training for a dealer in New England. One of the points I emphasize Read more...