Customer Service

So, you want people to buy your cars. Let’s say I’m your customer. As a car dealer, you know why Read more...

Position your dealership to be “first” and grab more parts and service sales dollars! In the quest to generate more Read more...

You are thinking that you need a retention program to move your business model to the next plateau, but you Read more...

As the automotive industry adjusts to a new paradigm in how to run the retail operation, it is time to Read more...

Dealers for years have been reinsuring their service contracts to help increase F&I income and store profitability. I do not Read more...

My career has necessitated a lot of air travel over the years and during that time I only flew one Read more...

It was FDR who said to the American public in our darkest days, March 4, 1933, “all we have to fear Read more...

Everyone is trying to figure out what that is going to be as we prepare to tiptoe back into the Read more...

As I sit in my home hunkered down against the virus, I can’t help thinking about different ways we can Read more...