June 22, 2017

Keep Customers Engaged and Motivated for the Long Term

Retention is great for every business, and no one has better retention than the National Football League. Teams like the Read more...

March 17, 2017

So, What Makes You Different?

Every automotive dealer believes that they run the best operation and do everything a little better than their competition. Is Read more...

February 8, 2017

I read an article recently in USA TODAY under the heading “ Expect some freebie love when buying a new Read more...

September 27, 2016

An expectation is something we think about but maybe we unconsciously take for granted in establishing our dealership’s culture, or Read more...

March 17, 2015

Back in January, 2015, I was conducting training for a dealer in New England. One of the points I emphasize Read more...