Customer Retention
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August 9, 2016
Apple Ford in Columbia, Maryland decided in 2004 that their focus would be on providing a customer experience that would Read more...
December 30, 2015
Wikipedia defines “customer retention” as, “…the activity that a selling organization undertakes in order to reduce customer defections. Successful customer Read more...
February 18, 2015
There has been a lot of talk about CSI and Customer Retention in the Automotive industry over the last ten Read more...