Customer Retention

It was FDR who said to the American public in our darkest days, March 4, 1933, “all we have to fear Read more...

Everyone is trying to figure out what that is going to be as we prepare to tiptoe back into the Read more...

As I sit in my home hunkered down against the virus, I can’t help thinking about different ways we can Read more...

We throw a lot of words around when we get into a discussion of Customer Retention. Words like loyalty, rewards, Read more...

You are thinking that you need a retention program to move your business model to the next
plateau but you are Read more...

One of the OEMs has an new loyalty program in which their dealers will soon need to decide whether or Read more...

“How would you create a ‘wow’ buying experience for the customer after they purchased their car? How would you set Read more...

Every business wants a loyal customer. Who doesn’t want a customer who is unswerving in their dedication to your business? Who doesn’t want to Read more...

Is it even possible for customer to get more and not pay less? I’m not talking about the services most Read more...