Customer Retention

As the automotive industry adjusts to a new paradigm in how to run the retail operation, it is time to Read more...

Dealers for years have been reinsuring their service contracts to help increase F&I income and store profitability. I do not Read more...

My career has necessitated a lot of air travel over the years and during that time I only flew one Read more...

It was FDR who said to the American public in our darkest days, March 4, 1933, “all we have to fear Read more...

Everyone is trying to figure out what that is going to be as we prepare to tiptoe back into the Read more...

As I sit in my home hunkered down against the virus, I can’t help thinking about different ways we can Read more...

We throw a lot of words around when we get into a discussion of Customer Retention. Words like loyalty, rewards, Read more...

You are thinking that you need a retention program to move your business model to the next
plateau but you are Read more...

One of the OEMs has an new loyalty program in which their dealers will soon need to decide whether or Read more...