DFL:Up to Speed

Wikipedia defines “customer retention” as, “…the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first Read more...

Back in January, 2015, I was conducting training for a dealer in New England. One of the points I emphasize in Sales Training is the Read more...

There has been a lot of talk about CSI and Customer Retention in the Automotive industry over the last ten years. CSI is great for Read more...

For as long as I can remember, dealership service departments have strived to retain customers. From implementing proven processes to practically giving the store away.