DFL:Up to Speed

As I sit in my home hunkered down against the virus, I can’t help thinking about different ways we can work together to help all Read more...

We throw a lot of words around when we get into a discussion of Customer Retention. Words like loyalty, rewards, benefits, marketing, communication, value, etc. Read more...

When the industry slows down we must take advantage of every avenue to maximize and create new income streams. Most business leaders already know that Read more...

You are thinking that you need a retention program to move your business model to the next
plateau but you are not sure of what to Read more...

In the Feb. 12, 2018, issue of USA Today, there was an article about how people respond to rewards. It covered a lot of ground, but the Read more...

Apps have been around for a long time now. The App Store came about in 2008 offering 50 apps and within the first weekend they Read more...

My career has necessitated a lot of air travel over the years. During that time, I only flew one airline, so I could get all Read more...

A friend of mine, who happens to an ex-service manager, sent me a cute cartoon the other day. There are two guys trying to pull Read more...

Often, a business that is part of a franchise will have trouble carving out its own niche. Usually it is the company selling the franchise Read more...